Business Services Transformation Programme

Welcome to the Business Services Transformation Programme (BSTP), a key driving force in the modernisation agenda within Health and Social Care in Northern Ireland (HSCNI).

The BSTP provides us the opportunity to transform the way we deliver some of the critical business functions in HSCNI Trusts and organisations. By using modern technology, standardised processes and organisational improvements, BSTP endeavours to increase operational effectiveness in a range of business functions such as HR, Payroll, Finance, Procurement, Logistics, etc.

What’s happening?

Over the next two years, the BSTP will procure and implement modern Business IT systems in all HSC Trusts and organisations in three key areas: (1) HR and Payroll (2) Finance (3) procurement & Logistics. Evidence suggests that operating modern business systems in a Shared Services environment will generate significant value to organisations in all industries. Therefore, the BSTP will plan, design and deliver Shared Services for a range of business functions in HSCNI.

Additionally, The BSTP will also replace the ageing Family Practitioner Services payment systems used to pay GPs, Dentists and Pharmacists.

Why is it happening?

Majority of the current systems we use for some of the critical business areas are aged and thus need urgently replaced with modern IT solutions. Further, the implementation of these new systems enable a critical analysis of some of our existing business processes, some of which can be quite disjointed, and replace them with standardised, harmonised and automated end-to-end processes within and across multiple parts of HSC organisations.

In addition to this, operating these new systems in Shared Services will achieve operational excellence and produce sustainable cost savings in many critical areas of business.

When is it happening?

The new systems have been procured, November 2011 and will be implemented in all HSC organisations over the next 12 months.

Health Minister Edwin Poots announced the consultation on the location of shared services for finance (payments & income), human resources (recruitment & selection) and payroll, travel and subsistence, 7 December 2011.

Consultation will run until 29 February 2012. Visit the Public Consultation page for information on the consultation and details of how to have your say on the way forward.

How will it affect you?

The new systems will ensure that staff will have modern technological tools to deliver their work and shared services proposes changes to how we administer finance (payments & income), human resources (recruitment & selection) and payroll, travel and subsistence. It will make the work process more streamlined and joined up. It will also cut down duplication and manual intervention and ensure technology is used to cover end- to- end processes.

For more details please click the 'About BSTP' and/or 'Projects' tab at the top of the page.



BSTP provides an exciting opportunity to provide a better service to the HSC through modern technology. It is a real catalyst for change.

Sean Donaghy,
Chief Executive NHSCT,
(BSTP Chair)


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